Frequently Asked Questions
Need some answers? we've got you covered. Head to our contact us page for more help !
Where is my order confirmation?
If you have recently placed an order, please check your spam/junk folder. most confirmation emails/texts will be automatically sent as soon as you have placed an order, however sometimes you may experience a slight delay. in this case, please allow up to 12 hours for your confirmation email to come through. if you have any further questions in regards to your email confirmation, please submit your enquiry to firstname.lastname@example.org
Where is my order ?
If you have placed your order and have received your confirmation email, your order should be on its way to you very soon. please log into your account to check your tracking information. If you have placed your order on a weekend or a public national holiday your order might experience slight delays, depending on the postal services/couriers.
I have received a wrong / faulty item !
If you have received a wrong or faulty item, please provide images of the product you have received within 24hrs of receiving your delivery and submit your enquiry at email@example.com. If you fail to notify us within 24hrs of receiving your order, we cannot guarantee a full refund for your order.
When will I receive my refund?
If you are sending an item back to us, please make sure you obtain your proof of delivery. Once we have received your item, your refund will be processed within 7-10 working days. once we have processed your refund, you will receive a confirmation email.
How do I exchange my order?
Before you place an order please check that you have entered the correct address and product information before you check out. Once your order has been received and you have your confirmation email we cannot guarantee that your order can be changed. If you would like to make amendments to your order please email us on firstname.lastname@example.org and our team will try their best to help you amend your order. If your order has already been processed, you will be unable to make any changes to your order. please note that if you have submitted any incorrect delivery details you will be responsible for the cost of the redelivery of your order, should you request this.
More information regarding refund/return or cancelation
Refund: Within 24 hours of receiving the product, the customer can initiate the refund, once refund is approved within 2 days refund will be processed and within 7 days amount would be reflected in your bank account
Return: Within 24 hours of receiving the product the customer can initiate the return, once return is approved with in 2 days we will book a return, once the product reaches us within 2 days refund will be processed and within 7 days amount would be reflected in your bank account.
Cancelation: Within 24 hours of placing the order, you can send us the email regarding cancelation with reason, once cancelation is approved within 48 hours refund will be processed and in 7 days amount would be reflected in your bank account
I am having trouble signing into my account.
If you are having trouble with signing into your account, please let our team know by submitting an enquiry at email@example.com
I want to subscribe into your newsletter.
If you would like to subscribe to our newsletter, you can receive 10% off on order above Rs2499 as well as staying up to date with our latest styles and get exclusive discounts. if you have recently signed up to our newsletter and you are waiting for your confirmation email, please ensure you have checked your spam/junk folder.
I want to change my address & personal details.
if you would like to change your address or any personal details, you can manage all of your account information by logging in your account !
What is your customer service number?
Email us at : firstname.lastname@example.org
Call us at : 91+ 8287565301